F&Q
Frequently asked questions
Frequently asked questions and useful information
Even if you are not looking for an answer to a specific question, you should still read this page, as there is a lot of useful information here. So, when these questions come up, you will know exactly the answers.
List of contents
There's a huge amount of information below, so this clickable table of contents will help you find your way around. First, choose what you want to know about – click on the category you want:
Questions about the products
Questions about buying products
In the text block above (Questions about the products), or following this link >>
To avoid inconvenience and to ensure a successful transaction before paying by card, please check:
- Whether your card is eligible for online purchases.
- Whether your card is valid, not blocked or expired.
- The balance on the card, whether there is a sufficient amount on the card.
- The card usage limits.
- Whether the limit set for transactions is higher than the amount to be paid.
- The number of transactions per day has not been reached.
- Whether the daily limit is sufficient to cover the payment, even after taking into account the purchases made that day.
- Your internet connection. In case of a slow, intermittent internet connection, the transaction may fail due to timeout.
Check the data you've entered! Don't rush! Once you have pressed the checkout button, be patient until you receive a confirmation. If your card has been issued by a bank that requires you to enter a security code sent by SMS to confirm your payment, have your phone ready.
If you use "back", "reload" or "refresh" to return to the payment page, the transaction will be automatically declined for security reasons. In this case, you will have to initiate the purchase again.
Don't take too long to enter your payment details, as you may be thrown out of the system.
+ HINT: If you are using Firefox and the transaction does not succeed after several attempts (and you are absolutely sure that everything is fine with your card, internet connection, etc.), you should open the payment page in another browser (in our experience, Firefox is more likely to fail with payments). If this still doesn't work, contact your card-issuing bank first; in this case, they are more likely to be able to help you than we are.
Questions about registration and getting started
Yes, but it does not happen automatically, so you have to go through the same multi-step recruitment system as anyone else. Check with your manager for details.
Everyone can join InnoFit as a Business Partner in their own right. This means that neither a company nor a married couple can hold a position – only a natural person over the age of 18 who has been accepted. Also, only he/she has the right to complete the training material. If an immediate family member also wants to become a partner, he/she can only join directly to his/her family member. He/she may not be placed in the downline within the team or on another line.
A person can only have one position.
Since you can only join as an individual – in order to avoid the position being alienable from you –, you will be invoiced as an individual and not your company. Therefore, you will not be able to take the amounts spent on the starter package, other training materials or any subsequent product purchases into account as an expense of your company.
You can only pay online by credit card.
Since we are building an online business, there is and will be no payment by transfer or cash on delivery option.
Your pre-registered partner will only appear in the structure if he/she has fully completed the recruitment registration form and accepted the Privacy Policy.
It is important that you provide an accurate e-mail address. As the e-mail address identifies everyone in our records, it cannot be changed afterwards (it is like a personal identification number). If you have a Gmail address, you should register with that,; if not, we recommend that you create a Gmail account for this purpose. Experience has shown that Gmail accounts are the most reliable way to receive mail (e.g. including mail containing links).
One should press button asking for the authentication code once and then wait for the SMS to arrive. If the candidate starts the pre-registration from a telephone, the button requesting the authentication code may not be responsive. In this case, it is worth pressing the button for a longer time or waiting a few minutes for the text message. If this doesn't work, suggest that the candidate repeat the pre-registration on a computer. The candidate should not press the button several times in a row out of impatience, as there is a limit to the number of attempts and once the limit is reached, he/she will not be able to register from that browser anymore. In this case, the candidate should open another browser and try again.
As a Business Partner, your e-mail address is also your unique identifier in the system and all your personal data (keys) are assigned to it. Hence, it is not possible to change the e-mail address afterwards.
Do not do this! Since the e-mail address you entered when registering is your ID, unsubscribing will automatically set your account to inactive in the system and you will be locked out of the system. As sorry as we are, we’ll not be able to reactivate your account.
This is normally not an error, because the purchase and registration is immediately visible in the system, but the points are updated once a day at dawn. In the background, of course, the points are recorded by the system. It can also happen that the points are not updated due to system development, which we communicate in the Facebook group beforehand, and we also inform the managers about it. If you find something surprising, ask your mentor, and he/she will know the reason or inquire and, if appropriate, report your observation to us.
Questions about the business rules
You can, but only as long as the person is in pre-registered status and has not paid their starter package. If they have already purchased the Basic package, paid for the training, are enrolled in the structure and points and commissions have been credited throughout the structure, then transferring is no longer possible.
If you sponsor someone you know, make sure you link them to you, as they are emotionally attached to you.
On the other hand, someone who finds you on the internet will be a stranger to everyone here anyway. Hence, if it is strategically justified, they can be transferred downward within the structure. Before making this decision, always consult your mentor.
Our policy does not prohibit you from being a member of an MLM company – just as one person can have several businesses at the same time.
However, what is prohibited, and unethical, is recommending the InnoFit partnership to your other team with the intention of luring them away – or recommending another business to your colleagues here.
You need to treat the two independently – and before you become a manager here, you need to make a decision, a commitment.
If someone doesn't meet the activity requirement by the 20th of the month, he/she will be automatically removed from the list of Business Partners at the end of the month. If he/she has met the minimal 10 PV, he/she will become an Affiliate Partner. If he/she hasn't had any sales, he/she will become a Regular Customers. The system will automatically close his/her Business Partner web office, and the appropriate web office as an Affiliate Partner or Regular Customer will be opened for him/her.
45 point value (PV). This can be met by any product (the 2 concentrates: Topform and Child: 15 PV, or the 2 powders: Orifit and Purfit 10 PV), both by your own purchases and by customers' turnover.
Business Partners: 15 EUR.
Affiliate Partners: 5 EUR.
This is automatically deducted from your direct bonus at the end of the month.
When promoting InnoFit's offer and carrying out sponsorship activities, it is crucial to comply with the Business Rules. The Business Rule protect the interests not only of the company but also of our Partners who engage in fair practices, so it is in your interest as well to ensure that such activities are filtered out as soon as possible. If you witness a breach of the rules, you should report it to your manager, who will then report it to the company using the form in the "Error Reporting" section of the web office. This is to prevent untrue, incorrect and therefore damaging information about the InnoFit system and Fusion Marketing, which could damage the reputation of the company and our Partners, from being published.
You should be aware that breaching any of the provisions of the Business Rules may lead to various consequences, such as the withholding of commissions or recognition, suspension, or in more serious cases, exclusion and damages claims.
Questions about Fusion Marketing
The Fusion Marketing business model is backed by an American company that provides Business Partners with the best business environment and training to be effective in online marketing, a career system that rewards personal performance, team building and mentoring, and a business relationship with the international trade company InnoFit, which provides the products for the business model with exclusive rights.
The company is InnoFit Fusion Marketing LLC (2300 N Street, NW Suite 300-RLK Washington, District of Columbia 20037)
Website: https://fusionmarketing.online
Although at first glance it looks as if this business will build itself, that's not the case at all. You have to work here too, but you are in the fortunate position that your opportunities don't necessarily depend on the size and attitude of your existing network of contacts, you don't have to hold product and business presentations or go to events, but you can recruit customers and partners from all over the EU using online marketing tools.
Gain online and offline marketing knowledge.
Recruit customers, affiliate and business partners by using all possible means of communication (verbal, written, social media posting, advertising).
Training those who have signed up as partners to work independently and build a team.
Then, as a leader, to manage, support, help and train a growing team.
In your web office, you can add your own REFID code to all online tools (articles, sign-up page, sales page, order form, etc.) in the link generator, which our system can measure accurately. This way, when a subscriber, customer or pre-registrant appears in our system, one can clearly see whose ad/recommendation brought him/her to us.
This identification works even if the new applicant doesn't later return to the site through your link, because we store the fact that you are their referrer via cookies, and once they are in our database and make a purchase without the REFID code, the system will look for their referrer and calculate the direct bonus and points for them.
No, because one of the big advantages of the Fusion Marketing business model is that you get these tools for free from the company, so you don't have to spend time on building websites. Your only job is to recruit customers and partners.
You will not be notified about your subscribers and purchases, but you will find them in your web office under the appropriate menu item.
This happens if the subscriber has unsubscribed in the meantime.
This strictly forbidden and there is no reason to do so, as you have no responsibility with this list.
For data protection reasons, our Privacy Policy and Business Policy strictly prohibit the listing of subscribers and the copying of personal data. Only active subscribers who have provided their name and e-mail address and who have not withdrawn their consent to receive promotional messages will be included on the list on the web office. But you don't have to deal with this list anyway, because the e-mail campaigns are sent to your subscribers centrally by the company. Please don't write to them, because if you do, and a complaint is made, you could be fined millions and you’ll have to bear the financial consequences; also, any breach of this rule will result in immediate exclusion.
Of course, the exception to this are people from your own network, since you are in a relationship with them, they have given you their contact details directly as a private person and they will certainly welcome your interest in their well-being, your help in finding a solution to their problems, ordering a product or informing them personally about InnoFit promotions and programmes.
Questions about the commissions
The commission payment is conditional on the so-called "active status". (The "active status" is defined in the Business Policy.) Your commission is paid against a company invoice or to you as an individual by bank card transfer.
Your commission will not get lost – we keep a record of it in your web office and you can withdraw it retroactively.
The commission is net and the payment is also net.
Of course! You will receive a direct bonus (20%) and, depending on your business level, a volume bonus based on the point value of the product purchase.
Advertising agency activities.